Terms & Conditions
1. Ordering & Purchasing
1.1 Order Acceptance
By placing an order, you warrant that all provided information is accurate
We reserve the right to refuse any order without explanation
Orders are only binding once we issue a Dispatch Confirmation email
UK customers only (international orders must ship to UK addresses)
1.2 Pricing & Payments
All prices include VAT (where applicable) at current UK rates
Delivery charges are calculated at checkout
Payment methods: All major credit/debit cards, PayPal
Price match available (see Section 3)
2. Shipping & Delivery
2.1 Processing Times
Orders placed before 2pm GMT processed same business day
Weekends/Bank Holidays excluded from processing times
2.2 Delivery Options
| Service | Timeframe | Coverage Area | Notes |
|---|---|---|---|
| Standard | 2-4 working days | UK Mainland | Free over £50 |
| Express | 1-2 working days | UK Mainland | £9.99 fee |
| Special | 3-5 working days | Highlands/Islands | Additional charges apply |
Exclusions: Northern Ireland, Channel Islands, BFPO addresses
2.3 Delivery Issues
Failed deliveries will be held for 14 days before return
Signature required for all deliveries
Tracking information provided for all orders
3. Price Match Policy
3.1 Eligibility Criteria
Must be identical refurbished model (same specs/condition/warranty)
From UK-based competitor with public pricing
In stock and available for immediate delivery
Excluded:
Auction sites (eBay, Facebook Marketplace)
Marketplace sellers (Amazon Marketplace, Backmarket third parties)
Limited-time/flash sales
3.2 Claim Process
Email contact@sellyourfone.co.uk with:
Competitor product URL
Our product URL
Your contact details
We verify within 24 working hours
Valid for 24 hours after approval
4. Returns & Refunds
4.1 Standard Returns
30-day return period from delivery date
Must be unused with original packaging/accessories
Return shipping at customer’s expense (tracked recommended)
Non-Returnable Items:
Software licenses
Opened accessories
Custom-configured devices
4.2 Refund Processing
| Method | Timeframe |
|---|---|
| Credit Card | 3-5 business days |
| PayPal | 24-48 hours |
| Bank Transfer | 5-7 business days |
Note: Original shipping costs non-refundable
5. Trade-In Program
5.1 Device Conditions
| Grade | Criteria | |
|---|---|---|
| Like New | No visible wear, 100% functional | |
| Good | Minor scratches, fully functional | |
| Fair | Visible wear, needs minor repairs | |
| Faulty | Powers on but significant issues |
5.2 Required Checks
IMEI/Serial number validation
Activation lock status
Liquid damage indicators
Screen/body condition assessment
5.3 Trade-In Process
Get online quote (valid 14 days)
Ship device (free label provided)
Inspection within 1 working days
Offer adjustment if condition differs
Payment or return option
Important Notes:
£10 return fee if rejecting final offer
Maximum £150 coverage on provided shipping labels
Must remove all personal data before sending
6. Warranties
6.1 Coverage Summary
| Product Type | Warranty Period | Battery Coverage |
|---|---|---|
| Refurbished | 12 months | 3 months |
| New | 12 months | 12 months |
| Accessories | 6 months | N/A |
6.2 Warranty Claims
Email contact@sellyourfone.co.uk with:
Proof of purchase
Device IMEI/serial
Fault description + photos
Receive RMA number
Ship to our service center
Void If:
Unauthorized repairs attempted
Physical/liquid damage present
Software modifications made
7. General Terms
Governing Law: England & Wales
Dispute Resolution: 30-day mediation period required before legal action
Company Details:
FB Phones Ltd
Unit 9, Central Bus Station
Tithebarn Street, Preston
PR1 1YT
Contact:
Email: contact@sellyourfone.co.uk
